Is this an insurance plan?
No, this is not an insurance plan. These plans provide you with discounted prices on a wide range of services; you will pay for services at the discounted price at the time services are received.
Can I use my membership when I travel away from home?
Yes, your membership can be used at any participating provider in the United States.
After I register for the discount plan, when should I receive my membership kit?
After your payment has been processed, you will receive a membership kit in 7 to 10 business days.
Am I the only one covered or is my whole family?
One of the many great things about the Doc Wellness plan is that it covers you and your entire family, all under the same account.
If my dentist refers me to a specialist who is not in the network, do I still get a discount?
You will only receive a discount by going to a participating provider. You might try printing out a list of participating providers to share with your dentist to see if he/she could recommend any of the participating specialist locations.
Once I select a provider, am I assigned to that provider? How often can I change providers?
Another great feature of the discount plans is your ability to select any provider from the network. You can change providers at any time, and household members can select their own providers.
How do I search for providers in the dental network?
Call Member Services at (800) 385-1734 for assistance.
What should I say when I call a provider to make sure they participate?
The providers will recognize the name of the network with which they participate, so when you call, it is important to use the name of the correct network.